Customer's privacy is of the most important to us and with our discreet packaging, you can shop in confidence. With totally plain packaging, the only person getting excited by your delivery is you. Femina Chic Boutique pack your order in nondescript envelopes and boxes, just like your everyday mail or packages. The only identifying marks are your mailing address and ours.
We offer a 14-day warranty on all of our products. We understand that returns are sometimes a necessary process when products are purchased online. With this understanding, we are happy to provide our customers with a Satisfaction Guarantee on our entire line of products.
If you or you received a defective item, you may return it within 14 days from receipt of delivery. You will need to contact our Customer Service department at email@example.com. In the body of the message, please reference the item number, order number and explain the defect on the item. If the defect is visible we will require photos sent to us displaying the defect on the item. Please have all this information available when contacting us.
The defective item will be replaced upon validation of defect. The process is very fast, we want you enjoy your purchase as soon as possible.
If you are not satisfied with your purchase, for any reason, you may return it within 14 days of receipt of delivery. Note: Our Customer Service Representatives will provide a store credit for the price paid for the product minus a 20% restocking fee.
In this case the cost of shipping will be paid by you.
To initiate a return, please contact our Customer Service department at firstname.lastname@example.org. In the body of the message, please reference the item number, and order number. Our Customer Service department will then provide you with an RMA (Returned Materials Authorization) number and instructions to proceed with the return of the item. All returns must have an approved RMA number. Unauthorized returns will not be accepted.